Privacy Policy

Last Updated: October 25, 2026

FindingNearBy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We collect the following types of information:

Phone Number: Required for OTP-based authentication and account creation.
Profile Information: Name, email address (optional), and profile photo.
Location Data: With your permission, we collect your approximate and precise location to show nearby events, vendors and services. Service providers who choose to share live location during an active booking also have their precise location collected in the background (see section 3).
KYC Information: For vendors, we collect Aadhaar details for verification purposes. Only the last 4 digits are stored.
Device Information: Device type, OS version, and app version for technical support.

2. How We Use Your Information

To authenticate and secure your account
To display events and vendors near your location
To let a service provider share their live location with the customer of an active booking, so the customer can track their arrival
To send notifications about events you're interested in
To verify vendor identities for user safety
To process payments and issue entry passes
To improve our services and user experience

3. Location Data and Live Tracking

FindingNearBy uses location in two ways:

While you use the app: approximate and precise location is used to show events, vendors and services near you. You can deny or withdraw this permission at any time in your phone settings.
Live tracking during a booking (service providers only): if you are a service provider and you tap “Start sharing location” on an active booking, we collect your precise location, including while the app is in the background or your phone is locked, and share it only with the customer of that booking so they can track your arrival. Before this starts, the app shows a notice explaining this and asks for your permission.
Live location sharing stops when you tap “Stop Sharing” or when the booking ends. We do not collect your location in the background at any other time, and we do not sell location data or use it for advertising.
Location data is retained only as long as necessary for the booking, user safety and resolving disputes, and is handled as described in section 7.

4. Data Storage and Security

All data is stored securely on MongoDB Atlas cloud servers
Data is encrypted in transit using SSL/TLS
Passwords are hashed using bcrypt encryption
Aadhaar numbers are partially masked for security
We do not sell your personal information to third parties

5. Third-Party Services

We use the following third-party services:

MSG91: For sending OTP SMS messages
Razorpay: For processing payments (when applicable)
Google Maps: For showing maps and locations
Expo / push notification services: For delivering notifications to your device
MongoDB Atlas: For secure data storage

6. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your account and data
Opt-out of marketing notifications
Withdraw consent for location tracking at any time, in your phone settings or by tapping “Stop Sharing”
Raise a grievance with us (see section 10)

7. Data Retention

We retain your data for as long as your account is active. If you request account deletion, your data will be removed within 15 days after admin approval, as per our deletion policy.

8. Children's Privacy

Our app is not intended for children under 18. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

10. Contact Us and Grievances

If you have questions about this Privacy Policy, or a complaint about how your personal data is handled, please contact our Grievance Officer at Ekatyze Private Limited: